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Customer Ratings & Reviews for Matthews Insurance Group

19 Reviews | Leave a Review
Marie F.    2/15/2019

I found this company because I was having issues with Farmers Insurance. I live in California and Farmers threatened cancellation of my policy. I was in a panic as we had limited time, I was out of state and remote, Farmers was uncooperative and I was getting zero support from my existing insurance agent.

I went on google and found Matthews Insurance purely from a google search , where they had five stars. I was a little concerned when I saw a 1 star rating on Yelp, but anyways, I decided to call as I needed options, and fast.

I spoke with Eric Matthews, who is probably one of the nicest and most patient people on the planet. I was also out of state at that moment when I called, traveling..... and between cancelled flights and airport drama, trying to get my application in with Eric while at the airport terminal. Add the issue of my then-insurance and roof repair issues and claims, I'm sure I was a handful! However, Eric was cool as a cucumber and extremely professional!!

Eric gave me very candid advice, after our convo, that I truly needed to do a full roof replacement to stay insurable. My issue was I needed a reliable roofer (I was out of state!!) and I needed short term financing. Well? Eric not only referred me his own roofer but also the roofer who had done work for his brother!!! He mobilized his own network to get me help. Truly, that was going above and beyond.

I ended having a truly seamless experience with the roofer and subsequently, it was so easy to transition the insurance to Eric Matthews and Safeco. Additionally, Eric was been extremely responsive to all my concerns. I send an email? He replies. I call? He answers and/or returns calls very promptly.

I felt like Eric brings back old school traditional, excellent customer service. Super thrilled to have found him!! I recommend to anyone to do business with him. I'm not an easy person to please as I have high standards, but Eric meets every standard, and more.

And by the way, I believe he told me he was also in the service. ( I interviewed him on his credentials.) Maybe that's the root cause of the disciplined approach and the work ethic.

And sir, thank you for your service!!!!

Five stars for Matthews Insurance Group!!!!!!



11/2018

This insurance company has serviced my family for years and you honestly cant ask for better people. They treat you like family and are always professional. I recommend them daily. If you are in need of insurance I give them 5 stars.



01/2019

Thank you Brett for suggesting State Auto, that has a device to put in your car monitor your driving, which could possible lower rates! I think we received an immediate 10% discount by just putting it in our vehicle? Now after having the device for almost a year, our auto insure went down by 38%!!! For us that was an $800/year savings! And I believe my daughter & I are even better drivers with the device in the car...... we learned to watch our speed, keep distance between the vehicles in front so we don't do hard breaks & we don't do hard accelerations (though I don't think I ever did?). Now it's habit & we are much better drivers. I HIGHLY RECOMMEND EVERYONE GETTING ONE OF THESE DEVICES..... for the rate discount & to become better drivers. A win, win.



03/2019

If you are looking for insurance or just want a quote you owe it to yourself to call Brett. Professional grade from start to finish. Brett will make sure you get the policy that is right for your circumstance. I have trusted him to …MoreIf you are looking for insurance or just want a quote you owe it to yourself to call Brett. Professional grade from start to finish. Brett will make sure you get the policy that is right for your circumstance. I have trusted him to cover several homes and automobiles over the years and he has never let me down but always continues to wow me with customer service. Thanks Brett.


John and I have had the pleasure of doing business with Matthews Insurance for 26 yrs. There are several reasons why they are the BEST !!! Just to name a few....all of the Matthews men are very nice , personable and will work with you to make the right decisions. They always check on your insurance to make sure your getting the best insurance with a great quote. If there is a disagreement with an insurance company they go to work for YOU to get it fixed. With Matthews Insurance ....we never have any worries! They take care of us!

We have insurance with Safeco on our house and car through Matthews Insurance Group, and we have been very satisfied with the fast and caring service since the recent hail storm in Arlington. Brett, thank you very much for taking good care of us.



Always been able to help me with any issues I've had in the past and have my best interest at heart. Great place to do business with.

A very professional and courteous group to have take care of your insurance business! Being a family run organization, it is not hard for them to make YOU feel like part of THEIR family!

Keep up the good work! I sure like your web site!

When I first moved in Texas in 2001 I had the pleasure of being told about Matthews Insurance Group. Six cars later, are still together! They are truly a great company. ~ E. Binns



Honest business & great customer service. What more can you ask for ?? Highly recommended !!

Wonderful to work with. Very responsive. Great rates. It’s refreshing!
Helena Hoegger, Scotland, TX
I have been insured through Matthews Insurance with everything from auto, business, travel, and homeowners policies. Working with Hollis and Brett for nearly 20 years now has been such a great feeling because I know my family is protected and has the best policy available for the best price.

I have been doing business with the Matthews for over 10 years. They are fantastic and I highly recommend them for all your insurance needs!  Eric Jepson on Google

Been with them for I can't tell you how long now & don't plan on going anywhere else. Thanks guys for the help.  C. McCollum



I just wanted to tell you that we have completed the repairs in our house. Safeco was just the best, from the adjuster, claims and the supervisor over everything....all were so very nice to work with. We had to replace roof, replace most of the Sheetrock out of the garage and totally replace plumbing drains up on the balcony which meant replace flooring on the balcony,Gutters,screens on Windows upstairs. Insurance  didn't cover all of the above we just found a great team to work on our house. We so appreciate Safeco and the professional job and goes without saying we appreciate Matthews Insurance! J and C Williams



Thank you Matthews Insurance. You were all so great to us during this very stressful time. We are really enjoying our new home thanks to all your hard work. We would not even think about using any other insurance company. I saw what happens when you are not insured by the right company. Glad we had you guys to back us up. Can not say thank you enough.

 Professional, honest, ethical. Family owned and operated. These guys do great work. Brett's always been there for me.  Troy Dailey on Google

Matthews Insurance Group is the place to go. Brett Matthews listens to what you want and makes sure you get the coverage you ask for. He makes it easy. Brett got me better coverage than I had before at half the price. I highly recommend Matthews Insurance Group.    C. Ward on Google

Recently I checked with Matthews Insurance Group to get a quote on my auto and home insurance. They were very professional and treated me with kindness and respect. And boy were their prices great. I saved over $1,000 per year on my auto alone and around $100 per year on my home insurance. I had been with Allstate for many years and was shocked to discover just how much more I was paying with them than Safeco plan Matthews Insurance Group sold me. I feel like am really in good hands now. I highly recommend you do business with them. They have absolute integrity and will always look out for your best interest.     G. Cunningham on Google

Matthews Insurance Group received a rating of 5.0 out of 5 based on 18 reviews on IWantInsurance.com.
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